Agency: DODD
Job Title: Product Specialist 5/PS5
NFP: $73.13
Will close to submissions: Friday, March 19th at 10:00a
Interviews: RIVS Interviews
Agency provided IT equipment- remote start.
Position will last through FY with possible extensions
Cover sheet must be included as 1st page of the resume. Not following this format will result in your bid being rejected.
DODD requires two references per candidate (listed at the bottom of resume). DODD requests the candidate's previous two managers. Include manager name, email address, and phone number. Resumes without references included will be rejected.
Justification
About DODD…
Dodd is the fourth largest state agency with the bulk of staff providing direct supports to approximately 750 individuals in 8 Developmental Centers. DODD has oversight for almost 100,000 individuals served by county boards of DD. DODD maintains a robust enterprise applications portfolio with key systems such as imagineIS, Level of Care Assessment (LOC), Review Data System (RDS), Provider Certification Wizard (PCW) Medicaid Services System (MSS)/ Payment Authorization Waiver System (PAWS), Incident Tracking System (ITS), Waiver Management System (WMS) and the IDS system. The RDS system is used to perform Provider Compliance reviews for over 15,000 Medicaid providers. This is a critical system as failing to perform reviews and record plans of correction can lead to health safety issues and public scrutiny. The combined MSS/PAWS system is used by counties to do cost projections 365/24/7 for individuals served on the 5 Medicaid Waivers that are administered by DODD. Counties utilize the DODD IDS application to update critical components of an individual’s information. Within the IDS application are sub applications that collect data on acuity (AAI), Developmental Disabilities Profile for funding range (DDP) and Waiting List (WL) to name a few. The DODD Level of Care System Noted above is being extended to interface with the Ohio Department of Medicaid (ODM) Ohio Benefits application. This real-time interface is critical to support DODD and ODM internal and external constituents. Many of the applications noted above support DODD's Medicaid waiver process which provide direct funding of over 2.5 billion dollars annually to over 41,000 persons on Medicaid Waivers administered by DODD. These individuals are served by roughly 15,000 providers. DODD continues to support the use of the extended PCW application by sister agencies, Ohio Department of Aging (ODA), and Opportunities for Ohioans with Disabilities (OOD). DODD continues to extend the electronic interface with Ohio Department of Medicaid’s MITS application. DODD continues to support the legacy 117 applications which are developed in .NET platform. This information will soon be shared electronically with Ohio Department of Medicaid’s Ohio Benefits application.
DODD Staff Augmentation Sourcing MBE utilization
In support of the Governor’s directive DODD is an active participant in the MBE program. DODD has sources over 90% of staff augmentation contracts as MBE engagements.
DODD is presently requesting a Salesforce in the Product Specialist 5 classification to support the ISP and new projects that are built in house in Salesforce. Specific requirements are called out below:
Product Specialist 5 for Salesforce
The Product Specialist is the expert for a technical development or execution environment product or set of products.
DODD is currently seeking a Salesforce developer to provide staff augmentation Specific worker characteristic requirements are listed below. Work will be performed at the home due to COVID -19 and location of work: DODD location (Rhodes Office Tower 18th floor, 30 East Broad Street, Columbus, Ohio).
We are seeking a knowledgeable Salesforce Developer to serve as SME (Subject Matter Expert) to support a top client integrate this new CRM tool. This role is ideal for a more senior developer with extensive knowledge of Microsoft Power Platform with hands-on full lifecycle implementation experience capable of wearing different hats as needed (solutions consultant, technical lead, project manager).
The ideal candidate will possess strong architect solutions knowledge and have had successfully completed integrating business solutions (from conception to completion) using Salesforce to fit the client’s needs. Since this is a client-facing role, top candidates will possess strong communication skills to consult, educate, and train clients on how to best leverage Salesforce to support their business needs.
ESSENTIAL FUNCTIONS:
Responsibilities include, but may not be limited to, the following:
- Serve as senior technical expert and guide our clients to successfully learn, adopt, and use Microsoft Power Platform through best delivery methodology practices (SAFe, Agile, etc.)
- Collaborate with other developers and project managers to deliver solutions that meet & exceed client expectations within budget and deadlines parameters.
- Able to integrate other applications to MS Dynamics CRM and Salesforce
- Able to build compliant components based on effective and established solutions design.
- Work in an agile environment and participate in all agile ceremonies.
- Write, test, and document application components to successfully deliver project-based work.
- Salesforce Developer Responsibilities:
- Meeting with project managers to determine CRM needs.
- Developing customized solutions within the Salesforce platform.
- Designing, coding, and implementing Salesforce applications.
- Creating timelines and development goals.
- Testing the stability and functionality of the application.
- Troubleshooting and fixing bugs.
- Writing documents and providing technical training for Salesforce Staff.
- Maintaining the security and integrity of the application software.
- Learn new technologies and be aware of industry standards and trends.
- Resolves symbolic formulations, prepares flowcharts and block diagrams, and encodes resultant equations for processing by applying extensive knowledge of branch of science, engineering, or advanced mathematics, such as differential equations or numerical analysis, and understanding of capabilities and limitations of computer.
- This is a professional level non-supervisory position which may require coordination of programming activities being conducted by the team.
- Confers with other business and technical personnel to resolve problems of intent, inaccuracy, or feasibility of computer processing.
- Works with necessary personnel to determine if modifications are necessary with interested personnel to determine necessity for modifications or enhancements.
- Leverages excellent written and verbal communication skills to develop new business process and programming solutions as directed by business and technical stakeholders.
Qualifications:
- Required Education: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field required; Master’s degree is a plus.
- 7+ years of post-undergrad industry experience and professional experience in solution development using a combination of Salesforce and Multi-Cloud technologies
Skills:
- Product Specialist 5 must have solid salesforce.com skills, experience setting up Salesforce Communities and ideally, understand the general concepts of Customer Relationship Management (CRM).
- Bachelor's Degree in Computer Science or information systems or related field
- 8-10 years of experience in Information systems operations environment in Analysis, Design & Development
- Minimum of 6 years of Professional Experience in development & administration of applications in Salesforce platform-based technologies (Sales Cloud, Service Cloud, Community Cloud)
- Minimum of 5years of Experience in Apex, SOQL development, Java Script and specifically Lightning Component Framework
- 4+ years of Experience in building and Managing Communities.
- Minimum of 6 years of experience in SFDC Design, Analysis, Configuration, Customization and Coding
- Minimum of 6 years of experience with SFDC data model and the data migration / integration capabilities of SFDC
- Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality.
- Minimum of 5 years of experience with Salesforce data tools such as Data Loader, SFDC Outlook connector, Jitterbit etc.
- Handle web services API integrations with other internal and 3rd Party systems (REST & SOAP)
- 5+ years of experience with SCRUM/Agile Development practices.
- Required ability to propose, document, and implement software project lifecycle solutions (software and documentation).
- Salesforce.com Developer certification or Administrator certification, preferred.
DESIRED Skill Sets:
- Demonstrate effective leadership, analytical and problem-solving skills.
- Required excellent written and oral communication skills with technical and business teams.
- Ability to work independently, as well as part of a team.
- Stay abreast of current technologies in area of IT assigned.
- Establish facts and draw valid conclusions.
- Recognize patterns and opportunities for improvement throughout the entire organization.
- Ability to discern critical from minor problems and innovate new solutions.
