Job Title: Help Desk Analyst 1/HDA1
NFP Rate: $25.69
Interviews: On-site interviews
Position will close to new submittals: Tuesday 8/6 @ 10AM
Job Description:
Opportunities for Ohioans with Disabilities is in need of (2) tier 1 phone helpdesk support staff who are patient and capable of gathering accurate information from end-users.
Requirements:
2+ years experience in a technical Helpdesk role
2+ years troubleshooting technical user issues and documenting the needed information into the ServiceNow platform.
2+ years experience supporting windows OS (7, 8.1 and preferably 10)
2+ years experience with Microsoft active directory and Microsoft Windows OS as well as the Office suite (Office 365).
2+ years of experience in a position where good communication and customer service is required
