Job Title: Service Desk 1
NFP Rate: $21.22
Will close to submissions: Tuesday 3/5/2019 at 10:00am EST
Interviews: Onsite interviews only
This project is not expected to extend into FY20
Ohio Department of Education
Assignment Length: March 4th – June 30th
Job Duties:
Installs, maintains, configures, upgrades and/or administers hardware and/or software independently in workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, or SAN administration (i.e., single technology domain) where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures:
Utilizes vendor supplied and 3rd party utilities for monitoring:
Diagnoses, analyzes and resolves issues for customer(s) in assigned single technology domain;
Provides Tier I-II level customer support.
Conducts performance tuning for hardware and/or software:
Develops and maintains documentation.
Promotes system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards:
Develops and maintains ad-hoc utilities or reports to automate processes;
Stays current regarding new technologies, standards and techniques;
Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques).
Requirements
Knowledge:
(1) Customer support and personal service;
(2) Technical writing and documentation practices;
(3) State and agency policy, procedures and applicable laws (e.g., public records, confidential and personal information, information security policy);
(4) Capabilities and applications of network equipment and related hardware;
(5) Back-up and recovery techniques;
(6) Configuration procedures;
(7) Internet clients, such as browsers and streaming video;
(8) VOIP topology.
Skills: (9) Help Desk Software System (10) Active Learning; (11) Communication (e.g., active listening, oral, written); (12) Comprehension (e.g., oral, written); (13) Customer & Personal Service; (14) Troubleshooting.
Abilities: (15) Problem Sensitivity / Problem Solving; (16) Resource Management (e.g., time, material); (17) Prepare meaningful, accurate and concise reports; (18) Stay abreast of current technologies.
