Job Title: Help Desk Analyst 1/HDA1
NFP Rate: $25.69
Interviews: Phone interview with a potential second interview onsite.
Position will close to new submittals: Friday 1/11 @ 10AM
The selected resource will need to pass a Federal Employment screening after selection. Any questions, please reach out to andyh@knowledgeservices.com
The agency would ideally like the candidate to start on 1/22 if possible- please note availablity in the comments section of the bid
Job Description:
Opportunities for Ohioans with Disabilities is in need of 1 tier 1 phone helpdesk support staff who are patient and capable of gathering accurate information from end-users.
Requirements:
2+ years experience in a technical Helpdesk role
2+ years troubleshooting technical user issues and documenting the needed information into the ServiceNow platform.
2+ years experience supporting windows OS (7, 8.1 and preferably 10)
2+ years experience with Microsoft active directory and Microsoft Windows OS as well as the Office suite (Office 365).
2+ years of experience in a position where good communication and customer service is required
