Job Title: Product Specialist 1/PS1
NFP Rate: $34.66
Interviews: On-site interviews will be required for this role
Will close to submissions on: Thursday January 3 @ 10AM
This is a contract-to-hire opportunity. The State is not able to sponsor H-1 Visa's as Full-time employees.
Product Specialist 1
Job Duties and Work Characterization
50 % of work duties: Installs, maintains, configures, upgrades &/or administers hardware &/or software independently in workstation support, network administration, server administration, business continuity, information security, telecommunications & network connectivity, or SAN administration (i.e., single technology domain) where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures: Devises new approaches to problems encountered & updates within department sharepoint; works on New User Set-up, TAPS, TSR, Centrexmate, CCMis; promotes system security & awareness by adhering to Agency’s &/or State’s IT security policy(s) & standards; develops & maintains ad-hoc utilities or reports to automate processes; stays current regarding new technologies, standards & techniques; receives orientation related to mentorship& applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques).
30% of work duties: Utilizes vendor supplied & 3rd party utilities for monitoring; diagnoses, analyzes & resolves issues for customer(s) in assigned single technology domain; provides Tier II-III level customer support documented through Help Desk Program’s ticketing system (e.g., diagnose, analyze, & resolve issues for customers with virus & security issues, printer, phones, polycom webconference, network connections, installation & maintenance & configuration of hardware & software) ; conducts performance tuning for hardware &/or software; develops & maintains documentation.
20% of work duties: Promotes system security & awareness by adhering to Agency’s &/or State’s IT security policy(s) & standards; develops & maintains ad-hoc utilities or reports to automate processes; stays current regarding new technologies, standards & techniques; receives orientation related to mentorship & applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques); attends seminars &/or classes for training in data communications/telecommunications services &/or network administration & tools.
Demonstrates commitment to sound metrics, accountability & transparency while ensuring quality customer service.
Knowledge, Skills, and Abilities
(1) Oral & written communication tools & techniques, customer support, (2) Technical writing & documentation practices, (3) State & agency policy, procedures, & applicable laws, vision, mission, & goals of agency*, (4) Mathematic principles relative to IT, (5) Telecommunications, (6) Networking equipment & principles, (7) IT methods & principles in assigned area, (8) Software distribution & configuration mgt. tools & mechanisms, (9) Back-up & recovery techniques & performance monitoring, (10) Internet server maintenance, installation & configuration;
Skill in: (11) Installation, (12) Troubleshooting, (13) Operation monitoring, (14) Systems analysis, (15) Systems evaluation, (16) Operation analysis, (17) Identifying business requirements, (18) Using data recovery tools & techniques;
Ability to: (19) Prepare meaningful, accurate, & concise reports, (20) Stay abreast of current technologies in area of IT assigned.
