Digital Transformation Program Analyst / Administrative Support
Agency: Department of Admin Services OAKS
Job Classification: Business Analyst 1/BA1 (Digital Transformation Program Analyst)
Not to Exceed Rate: $55.70
Work Location: 30 W Spring St. Columbus OH
Will Close to Submissions on: Thursday 8/16 @ 10AM
Responsibilities
- Become familiar with digital capabilities, and solutions delivered by the program
- Validate that program milestones are met according to approved timelines and project plans
- Develop / manage relationships/expectations with internal and external stakeholders
- Collaborate with procurement and other key stakeholders on contract matters
- Work with program senior leadership and designees to monitor and report on program health metrics
- Validate accuracy of invoices based on state and program requirements; provides periodic reports on same
- Monitor vendor SLA / SLO process compliance and overall compliance
- Support program leadership consolidating, tracking / documenting, and storing (for future use) key metrics
- Support development of financial and operational reports for program leadership
- Support documentation of program-related processes and other program /technical documentation as needed
- Support preparation for and documentation of internal / external meetings with stakeholders: proofreading materials, document finishing, preparing and distributing meeting minutes and action items; conducting follow-up on action items, as appropriate
- Liaise with state and vendor team members as needed for completion of assigned activities
- Provide a high level of administrative support for the digital capabilities and solutions program team, primarily taking direction from state program leadership
- Support management of program information using the program’s online resources (e.g. Sharepoint)
- State point of coordination for activities related to the onboarding and offboarding of program / project resources
- Serve as the point of coordination for scheduling and preparing for meetings and working sessions; communicating with meeting stakeholders as needed prior to and after the fact
- Screening and responding to incoming correspondence
- Perform other administrative tasks as assigned using independent judgment and discretion
- Other duties as assigned
Qualifications
- Associate’s Degree or equivalent
- 3+ years of digital business administrative experience
- Ability to complete complex tasks and projects quickly with limited guidance; react with appropriate urgency to situations that require quick turnaround; take effective action
- Ability to prioritize multiple requests; ability to handle ambiguity
- High level of integrity and discretion in handing confidential information, and professionalism in working with senior professionals within and outside of the program
- Ability to think, plan ahead, and coordinate meetings and working sessions
- Ability to facilitate communications across and outside of the program
- Experience coordinating group logistics, managing multiple complex calendars, and scheduling requirements
- Strong attention to detail
- Demonstrated ability to handle confidential information and maintain the security of records and files
- Experience working with / understanding of nuances of working within federal, state, or public sector entities a plus
