Agency Department of Admin Services OAKS
Job Classification Program Manager 5 PM5 Organization Change Management Consultant
Not to Exceed Rate $120.71 (Due to the high level technical nature of the role DAS recognizes that certain aspects of this role may fall outside the typically PM5 responsibilities. Because of this bids that exceed the NTE rate will not necessarily be disqualified.)
Work Location 30 W Spring St. Columbus OH
Will Close to Submissions on: Monday 8/20 @ 10AM
Digital Transformation / Organizational Change Management Lead
Responsibilities
- Serve as Org Change Management Lead for one or more projects
- Apply a structured Organizational Change Management approach and tools to create OCM strategies and plans that are appropriate for project type, scope, and complexity
- Liaise with internal team, and technical and business-facing stakeholders where appropriate to promote program / capability awareness, and generate support for achievement of program objectives
- Lead required change assessments to define and document project-driven change impacts
- Lead the design, development, delivery and execution of requisite plans, including communication and engagement plans, to promote a common understanding of program capabilities that can be articulated in business (non-technical) terms
- Identify key stakeholders, conduct regular assessments to gauge achievement of goals, and report progress by stakeholder groups
- Develop and manage risk / resistance mitigation tactics
- Coordinate efforts with program / enterprise OCM / Communications teams, and project teams to support consistent and streamlined distribution of messages
- Partner with external organizations / stakeholder groups as appropriate to support desired change / project outcomes
- Work with Project Mangers(s) and program PMO to integrate change management activities into integrated project and program plans, as appropriate
- Define and measure project specific change management success metrics and monitor change progress
Skills
- Knowledge of digital domain concepts and capabilities, and ability to translate into business context that can be understood and actioned upon by business-facing stakeholders / audiences
- Experience development technology / product strategies
- Expertise is designing and documenting digital solutions and supporting workflow in work documents and deliverables such as swim lane, process maps, and full fidelity clickable prototypes
- Able to communicate technical product concepts using business language and through visual communication approaches
- Experience supporting non-technical users and business-facing stakeholders through digitally-driven business process / organizational changes
- A solid understanding of how people go through a change and the change process
- Experience and knowledge of change management principles, methodologies and tools
- Exceptional written and verbal communication skills
- Experience creating visuals to simplify complex concepts
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Proficient in Microsoft Office (Word, Excel, Outlook, Visio)
- Expert in crafting messages via clickable prototypes and PowerPoint decks using infographic and other high impact techniques
- Proficient in Digital Experience and User Experience tools
- Ability to establish and maintain strong relationships at all organizational levels
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Organized with a natural inclination for planning strategy and tactics
- Problem solving and root cause identification skills
- Strong executive presence; ability to tailor presentation style
- Must be a team player and able to work collaboratively with and through others
Qualifications
- Bachelor’s Degree or equivalent
- 10+ years working on digital transformation programs
- Proven experience with Portal platforms including the IBM Digital Experience Solution platform and ability to translate its technical capabilities into business solutions / communicated in business terms
- Experience using with standard project management approaches, tools and phases of the project lifecycle
- Experience working with / understanding of nuances of working within federal, state, or public sector entities
