Job Title: Help Desk Analyst 1/HDA1
NTE Rate: $34.72
Interviews: Phone interview with a potential second interview onsite.
Position will close to new submittals: Tuesday 8/14 @ 10AM
Duration of project: This position will be assisting the current Help Desk @ RSC as they begin a large deployment project over the next couple months- estimation is that the assignment will last 6 months- but could vary depending on the status of their deployment project.
Job Description:
Opportunities for Ohioans with Disabilities is in need of (2) tier 1 phone helpdesk support staff who are patient and capable of gathering accurate information from end-users.
Requirements:
2+ years experience in a technical Helpdesk role
2+ years troubleshooting technical user issues and documenting the needed information into the ServiceNow platform.
2+ years experience supporting windows OS (7, 8.1 and preferably 10)
2+ years experience with Microsoft active directory and Microsoft Windows OS as well as the Office suite (Office 365).
2+ years of experience in a position where good communication and customer service is required
- Live within 30 miles from 150 E. Campus View Drive, Columbus, Ohio 43235 and will report to the same address.
- Having a valid Ohio’s driver license.
