FRANKLIN COUNTY DATA CENTER
Open Contractor Assignment
Title: ServiceNow Architect/ Lead Developer
Estimated Length of Assignment: 9 Months to 1 Year *Assignment may end at any time.
Will close to submissions: Wednesday 3/21/18 at 10:00am EST
Interviews: If your candidate is shortlisted, you will receive an invitation for them to complete a recorded interview (three general questions and two minutes to answer/record a response to each). This recorded interview will be sent to the hiring manager along with your candidate's resume. The manager will review the video and resume prior to making onsite interview selections.
This is a repost of 51707 and 52035. This position requires extensive knowledge of ServiceNow.
Overview:
Franklin County Data Center is looking for a qualified contractor to provide professional services to lead implementation of the ServiceNow IT Service Management platform in order to support the needs of the County. The platform should be built for global process with multiple agencies while allowing for agency uniqueness at the data level. The Contractor will be onsite working with all stakeholders conducting workshops and trainings during the implementation, User Acceptance Testing and Go-Live post implementation services.
The services include implementation of the Public Sector Update Set and Resource/Demand Management modules which includes the following:
a. Enhance current Incident Management deployment per industry standard
b. Change Management
c. Enhance Problem Management
d. IT Asset Management
e. Enhance Service Request deployment per industry standard
f. Release Management
g. Service Catalog
h. Configuration Management
i. Interface with ancillary systems and tools
j. Knowledge
k. Portal
l. Demand Management
m. Resource Management
n. LDAP and Ping identity integration
o. Implement Reports and Dashboarding, Contextual Collaboration, Workflow, Orchestration and Service Levels.
p. Implement ITOps, SecOps and GRC modules namely Risk, Audit, Compliance and Vendor management and optimize operation orchestration Implement IT Business Management namely Demand, Resource, Project and Portfolio management.
q. User training and support of the modules
r. Data Segregation at an agency level so portal can be leveraged to promote self-service and reporting.
s. Financial Management
Job Responsibilities:
• Enhance and Lead ServiceNow architecture, implementation of various modules in ServiceNow.
• Lead all functional and technical aspects of solution delivery including application UI configuration, workflow configuration, development of required specific reporting
• Interface with global ServiceNow technical teams to successfully implement and support the Enterprise Service Management platform.
• Prepare and implement all deliverables for processes and workflow design
• Consults process owners with solution implementation
• Perform other duties as required
Minimum Qualifications and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
• Lead all functional and technical aspects of solution delivery including application UI configuration, workflow configuration, development of required specific reporting
• Interface with global ServiceNow technical teams to successfully implement and support the Enterprise Service Management platform.
• Prepare and implement all deliverables for processes and workflow design
The Screening Process:
• At least one onsite technical screening with the FCDC Staff and Director of Enterprise Architecture and a senior Engineer. This will include a technical assessment.
