Job Title: Network Operations Manager
Interviews: One onsite interview required. Do not submit candidates that cannot interview onsite.
Will close to submissions: Wednesday 6/14/2017 at 10:00am EST
DEPARTMENT: Department of Information Technology & Project Management Office
The Franklin Department of Job and Family Services (FCDJFS) is a county, state and federally supported agency responsible for basic financial, medical and social services programs.
These programs are made available to ensure that no one is forced to go without the basic essentials of food, clothing, shelter, medical care and necessary life sustaining services because of a lack of resources. FCDJFS ensures that many eligible children and adults receive assistance each month through in-house or contracted services.
Overall Technical Environment Summary:
Windows Sever 2008R2/2012, System Center Virtual Machine Manager, Microsoft Hyper-V, HP StorageWorks, Exchange 2010, Barracuda Spam Firewall, Active Directory, SQL Server 2008R2/2012, Symantec Endpoint Protection, Veritas Backup Exec, What's Up Gold, WSUS, Microsoft Deployment Toolkit, Windows 7, OnBase 15, Microsoft Fax Server, Mitel VoIP, Mitel Contact Center 8.1.1, Xerox Secure/Mobile Print, SysAid Incident Management, AirWatch, iPhone/iPad, RSA VPN, Wireshark, Ironport, APC Ups Management, HP Servers/SANS
Duties and Responsibilities:
This role is a technical leadership role that is responsible for managing and supporting the network infrastructure, network documentation, and maintaining network resources. Additionally, the Network Manager is responsible for maintaining backup operations and disaster recovery support. The job performs preventative maintenance activities to ensure availability and performance of the infrastructure. This role plans and performs the installation and configuration of new servers, storage and applications required by new projects.
Duties
- Performs daily tasks to ensure Microsoft Windows environment is stable, troubleshoots end user issues for server related problems such as DHCP, DNS, File and Print Services, Hyper-V, Backups and Restores, Security Groups and GPO's;
- Manages Mobile Connectivity Solutions such as VMware Airwatch
- Monitors server performance using tools such as What's Up Gold
- Implements, configures, and maintains backup solutions
- Responsible for developing, implementing, and executing monthly patching cycle for all Windows Servers, as well as firmware updates for all systems.
- Responsible for designing, documenting, and maintaining the corporate Active Directory infrastructure;
- Monitors and Maintains Hyper-V environment to ensure performance and high availability of virtual servers
- Provides continual enhancements to achieve operational efficiencies based on current technology trends;
- Ensures standards , SOP's, and IT policies and procedures are followed;
- Provides system architecture expertise as needed coordinating with internal IT staff and project;
- Manages IT systems to reduce incidents, decrease complexity, improve documentation, improve end-user experience, and increase stability of supported systems and processes;
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- Assists as needed with projects for operational transition and system configurations;
- Maintains excellent communication between internal IT groups, business units and clients;
- Maintains accurate documentation on systems, applications, processes, and hardware configurations;
- Assists on VoIP phone related issues with products such as Mitel Contact Center;
- Designs, creates, and manages the test lab for new applications/upgrades and tests/evaluates new technologies;
- Responds to escalations from IT Team;
- Provides availability to 24/7 on-call rotation.
QUALIFICATIONS
Requires a Bachelor's Degree in computer science and at least three (3) years of Windows server administration experience, including Active Directory, in business or public administration.
Current industry certifications, Microsoft (MCP, MCSA, MCSE, etc.), and Vendor hardware certifications preferred.
#1 Priority: Ability to work in a team environment and a passion to exceed customer expectations
#2 Priority: 3 years of Windows Server Administration
#3 Priority: 3 years of Active Directory experience
#4 Priority: Technical problem-solving and troubleshooting
- Experience in a Technical Leadership role, such as a Team Lead, is strongly preferred;
- Extensive working knowledge of Microsoft Exchange system;
- Extensive knowledge of Active Directory;
- Knowledge of networking protocols and implementation and support of TCP/IP networks;
- Experience with Microsoft Hyper-V troubleshooting and maintenance;
- Experience with scripting (Powershell, VB Script);
- Experience working with vendors to replace failed hardware;
- Experience with SAN Storage Systems;
- Experience with system Monitoring and Alerting;
- Experience with backup solutions;
- Excellent team collaboration and interpersonal skills;
- Able to devise technical solutions to remediate problems;
- Able to contribute to system design/decisions;
- Able to contribute to the technical direction of projects;
- Ability to communicate effectively orally and in writing using all available mediums (i.e., E-mail, voice mail, correspondence);
- Ability to define problems, research issues and develop logical and practical solutions within the framework of general principles in information technology and the policies and procedures;
