Job Classification:
Business Analyst 3 - Operations Analyst (UNS Network)
Location: SOCC, 1320 Arthur E Adams Drive Columbus 43221.
Contract Length: This position will likely be extended into FY18
Interview Process: 1st Round Phone Interview, 2nd Round on-site. Local Candidates Preferred
Will close to submissions on 4-6-17 at 1:00 PM
Role:
The purpose of this position is to assist the DAS/OIT Network Service Area by developing and improving processes that will enhance and support the network infrastructure. Also, the goal is to provide exceptional customer service at an enterprise level to State Agencies, Boards and Commissions. This begins with following guidelines and processes that’s needed to fulfill business needs.
Requirement Description:
Collaborate with Business SMEs, Analyst(s) and Developer to define Acceptance Criteria
Identifies, analyzes, and documents business requirements and delivers work products throughout the project life cycle
Translates business requirements to System/Functional requirements
Ensures the sign off on completed work
Assist with developing requirements, workflows, processes and procedures
Achieve daily delivery targets by following established process & procedures.
Assist service areas with achieving expected service levels and Key Performance Indicators.
Daily tracking & reporting of work produced.
Provide workflow feedback to CSC and Network Managers for review.
Ensure proper and effective communication and escalation to respective end user groups and internal support groups.
Evaluate IT Network policies, procedures and practices and makes recommendations
Interview:
During the interview process with the DAS staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource’s experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror’s proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance.
Critical and strategic thinker with the ability to follow quality standards
Ability to prioritize and balance multiple assignments and manage time
Ability to define problems, collect data, establish facts & draw valid conclusions
Flexible, dependable and able to work in a team environment
Strong communication skills are extremely important in this position.
Mandatory Requirements/Time:
This position will be assigned a 40 hour work week but may occasionally be required to work extended hours; shift may include weekends or evening/night shift hours.
2+ years of experience managing network projects
3+ years of sound understanding of business processes, systems, organizational structure, and industry requirements
2+ years of experience in business / systems analysis including designing, documenting and maintaining system processes
3+ years of experience with Excel including pivot tables/charts, macros, v-lookups and creating graphs/charts
2+ years of experience with developing workflows and charts using MS Visio
4+ years of experience in network configuration management and equipment including firewalls, VPN, load balancers, authentication systems, routers, switches and related hardware
4+ years of experience in network infrastructure and/or security design
Desired Skills/Time:
Experience with Service Now ITSM is preferred.
