Job Title: Kronos Technical Specialist 4/TS4
Rate- The Rate on the NTE card is $116.61 however the State of Ohio Recognizes that there are duties in this position that fall outside the typical TS4 rate range. Submissions that exceed the NTE will be considered.
Interview Process: 1st round Phone/Skype 2nd round in Person Interview
Resumes will be pushed to manager: Friday 10/14/16 at 12:00 PM
Interviews: One round of interviews. In person preferred, Skype interviews are acceptable.
Relevant Experience
Mandatory:
- 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
- Experience with large workforce use of Kronos (i.e. over 10,000 employees)
- Experience supporting Kronos for union/bargaining unit workforce
Preferred:
- WFC Configuration and alignment with Organization Pay Rules
- WFC Mobile Application Support
- Time Clock Management/Management of Time Cards
o Intouch
o Series 4000
o Other time capture devices
- Integration to PeopleSoft Application
o BizTalk
o Workforce Integration Manager
- WFC Architecture and Technology support including SQL Server database support
- Public Sector experience
- Application management/outsourcing experience
- Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
- Excellent verbal and written communication skills
- Ability to interface and resolve issues across all levels of an organization
- Writing WFC reports
Preferred Education
- 4 year college degree
- Project Management Professional (PMP) certification
- Kronos WFC training courses (please list)
Role Description
- Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
- Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
- Consult on application aspects of break/fix approaches and planned enhancements
- Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
- Work to understand customer issues and communicate these issues to various stakeholders
- Maintain the Kronos Workforce Central Operation Processes
- Proactively identify and implement service improvements in operational delivery processes
- Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
- Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
- Document results of analysis in Event / Incident Management database
- Help drive Kronos Workforce Central performance improvements
- Assist in validating Kronos Workforce Central contract performance
- Customize Kronos software to meet the State’s needs
- Program SQL based queries and views to develop interfaces and customized reports
- Provide program specific training and follow-up support for new agencies
- Develop documentation for the configuration of the software based on discovery and union contracts
- Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software
