Job Title: Help Desk Analyst 1 / HDA1
NFP Rate: $26.55 (no benefits)
Interview: Onsite interview required
Resumes will be sent to manager: Thursday 7/28 at 10:00am EST
(The work location for this position is in London, OH: 35 minutes west of Columbus.)
Requirements:
• 1+ years of experience supporting data networks
• 1+ years of experience troubleshooting video network issues, facilitating videoconferences and support to external video users.
• 1+ years of professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise.
Responsibilities:
• Provide technical assistance, support, and advice to end users for data/video networks
• Investigate and resolve problems with data networks
• Serve as a contact for level 1 support.
• Weekly scheduling of updates and monthly usage reports
• Facilitate daily videoconferences and provide end user support for internal and external video users
• Update and maintain video schedules
• Maintain strict confidentiality of healthcare appointments, hearings, meetings, etc.
