Job Title: Help Desk Analyst 1 / HDA1
Interviews: Onsite interviews required
Resumes will be pushed to manager: Monday 6/13 at 3:00pm EST
Help Desk Analyst 1
Responsibilities:
The Help Desk Analyst (HDA) will answer phones to assist users with resolving technical questions. HAD will escalate calls to Tier Three Support if necessary.
Requirements:
1+ year of professional experience working with computers and electronics in a Help Desk/Support role
1+ year of professional experience supporting the following:
• Telecommunications and IT security principles and methods
• Operating systems installation and configuration procedures
• Network standards, protocols and procedures
• Capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware
• Basic internet server maintenance techniques
• Back-up and recovery techniques
• Software distribution and configuration management tools
