Product Specialist 1
Interview Process: On site face to face Interviews are required for this role
Will Close to Submissions on: 5/24/16 at 3:00 pm
Detailed Day-To-Day Job Duties to be performed:
This is a 2nd shift position (3:00 pm-midnight); weekends and/or holidays will be
Required
Job Description:
Manage batch workload in Production Control for both mainframe and client server
Applications. Identify and fix common a bends, alert support staff when problems
Develop, escalate issues to management when SLA's may be jeopardized, and
Document all issues in writing. Clear and effective written and verbal communication
Skills are required. Efficient use of system tools (i.e. Time Sharing Option/Interactive
System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's
Control-M/Enterprise Manager or similar job scheduling tools.
REQUIRED Skill Sets (include years of exp.): 2-5 years in the following
• Skill in managing batch workload on AJF for both mainframe and client server applications.
• Expertise in identifying abends and using JCL to fix those abends.
• Capacity to analyze alert messages and/or shout messages to determine severity, and follow escalation procedures when SLA's may be jeopardized.
• Ability to clearly and effectively communicate verbally to support staff when problems develop.
• Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
• Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
• Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.
• Efficient in using BMC Control-M for managing batch jobs.
• Efficient in using BMC Enterprise Manager or managing batch jobs.
• Expert ability to analyze and manage batch workload on AJF for both mainframe and client server applications by using both BMC Control-M and EM tools respectively.
• Expert level in identifying and fixing common abends using JCL.
• Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.
• Ability to clearly and effectively communicate verbally to support staff when problems develop.
• Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
• Proficient use of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
• Familiarity with BMC ITSM/Remedy system
