Job Classification Service Desk 3 Elixir and document creation.
Interview Process: Onsite Interview. Interviews Times set aside for 4/27 12:00 pm est - 4:00 pm est.
Push Resumes on 4/21/16 at 3:00 pm
| Job Classification |
Service Desk 3 (SD3) |
| Requirement Description: short description on what they will be working on, objectives, and tasks/deliverables |
SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
- Understanding of Elixir and document creation.
- Understanding of Desktop Support and Services.
- Uses creativity and innovation to automate and streamline processes and procedures.
- Understands customer support, likes to work with people and can ensure that the customer is satisfied.
- Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
- Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
- Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
- SPECIAL NOTE: The consultants will be days Tues - Saturday
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| This is canned statement with hours, background check and interview date/time |
During the interview process with the ODPS staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource’s experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror’s proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance. Resource will have a background check conducted by ODPS.
- Strong communication/ leadership skills.
- Strong influence, collaboration and negotiation experience.
- Ability to collaborate with supporting resources across business and/or functional lines.
- Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
- Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
- Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
- Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
- Must be knowledgeable in the English language/speak clearly and understandably use the English language.
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| Mandatory Requirements/Time |
- 5 total years I.T experience.
- 3 years of Elixir experience.
- 3 years of document creation.
- 5 Years Troubleshooting experience
- Contributes to continuous process improvements to increase the efficiency of section.
- 3 years experience documenting procedures and training on those procedures
- Excellent communication skills both written and oral.
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| Desired Skills/Time |
- Certifications A+ series
- Certifications in Microsoft tools and technologies.
- ITIL Knowledge and ITSM Tools
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