Re-post of 38807 (candidate no longer working on assignment)
It is not recommended that you re-submit candidates previously submitted to 38807, but those candidates will not be rejected from consideration. This is the vendor's responsibility to determine. WORK SAMPLES MUST BE PROVIDED, submitted in dotStaff along with the bid. Do not submit a candidate without work samples attached.
Ohio Department of Transportation Division of Information Technology is looking for a Technical Writer 4 to fulfill an assignment through the end of fiscal, with possibility of being extended into next fiscal. Could be an approximate 6-month assignment.
PLEASE SEE ATTACHED JOB DESCRIPTION for details regarding position
Resumes will be pushed through: Wednesday, 4/13 at 3pmEST
The candidate will be supporting The Ohio Department of Transportation's Federal Program Management.
ONSITE INTERVIEWS ARE REQUIRED. DO NOT SUBMIT candidates unavailable to interview onsite. Only local candidates will be considered. Please utilize the bid comment section if location of candidate is not clear on resume. Interviews will be scheduled through Program Specialist (Abby) only, as they are requested by Client Manager.
Additionally, agency would like to see work samples provided. Please add as an attachment to bid.
Years of Experience: 5 plus years.
Education: 4 year college degree or equivalent technical study.
Preferred background: Information Technology and/or Engineering
The candidate will be supporting The Ohio Department of Transportation’s Federal Program Management.
The ideal candidate would have the technical qualifications specified below
- Develop, enhance, and maintain user documentation for multiple applications including documentation required for the operations provider.
- Develop on-line source documentation as appropriate.
- Maintain documentation libraries and subscription lists.
- Identify, create, revise, and maintain documentation and templates needed by the team.
- Ensure appropriate control access/use of documentation materials.
- Maintain application and user documentation.
- Ensure messages and terminology is consistent across all written materials.
- Research and complete documentation service requests.
- Communicate and work with customers and other Client Telecommunications personnel as necessary.
- Work with Application Team members to enhance their understanding of end-user and technical documentation.
- Communicate accurate and useful status updates.
- Review and prioritize documentation service requests.
- Determine procedures for use of on-line documentation tools and version control documentation as appropriate.
- Educate both business and technical groups on the essential need for developing and using standard documentation for all processes.
- Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.
- Research problems before approaching Team Lead for assistance.
- Assist the Application Team Lead in monitoring budget by providing estimated-time-to-complete and actuals for assigned tasks.
- Identify and make recommendations around documentation and templates needed by the Application Teams.
- Work with users and other State personnel to ensure that the solutions meet State business requirements.
- Direct the development of accurate estimates for documentation requests/activities as required
- Lead efforts in developing and facilitating implementation of the Documentation team goals and metrics.
- Develop workable, practical, measurable work plans defining activities, schedules and tasks with Team Leads.
- Review and understand the Application Teams work plan.
- Anticipate and resolve issues specific to the team.
- Determine time estimates and schedule for own work and resolve issues in a timely manner.
- Identify and track issues, risks and action items.
- Follow quality standards.
- Review and approve procedures for use of on-line documentation tools as appropriate.
- Identify business and technical documentation needs not currently addressed.
- Own documentation libraries and subscription lists.
- Promote the need for developing and using standard documentation for all processes within the organization.
- Perform detailed reviews of interim and final tasks as appropriate.
- Oversee processing of service requests.
- Develop and manage short and long-term documentation plans and schedules.
- Understand work requests/needs within Application Teams
- Manage the accomplishment of delivery metrics in support of contractual obligations in the areas of service delivery, on time performance.
- Work with Team Leads and Group Leads to set documentation goals.
The ideal candidate will have the following skills:
• Microsoft Word, PowerPoint
• Microsoft Excel
• Visio
• Must have strong communication skills; both written and spoken
• Must have ability to work in a team environment
Day-to-Day Responsibilities would include:
• Working with Finance and IT to create various documentation for existing systems.
• Create User Manuals and Tutorials for end-users for IT applications.
• Revise existing IT documentation as needed.
• Strong communication skills: both written and spoken.
• Work with Application Team members to enhance their understanding of end-user and technical documentation.
• Ensure messages and terminology is consistent across all written materials.
• Working with the PMO as needed for various documentation.
The position will go through the end of fiscal, with the possibility of being extended into next fiscal.
