Job Description: Product Specialist – PS4
Interviews: Initial 15 minute phone interview then on-site interview (on-site required)
Resumes will be pushed to manager: Thursday, April 7th at 3:00pm EST
The Product Specialist will be serving in a Technical Quality Assurance Lead role. This role will focus on but not be limited to managing the testing of interfaces both between internal systems and with external partners. The responsibilities will range from managing the business functional as well as the IT technical testing and coordination of all involved parties. A strong testing background is critical and a background in interface design and development is very beneficial.
Four year college degree or equivalent technical study
7-8 years of Experience
Required
• Perform impact analyses on production fixes and enhancements to establish priorities.
• Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
• Provide effective on-site product support as needed.
• Accurately sets severity of identified defects.
• Provide input to training and / or documentation materials regarding latest technical and functional design changes.
• Document all work for future reference.
• Review the system test approach and conditions used as the basis for detailed test scenarios.
• Follow quality standards.
• Analytical and customer service skills.
• Communicate accurate and useful status updates.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken
• Effectively lead product tests and trials.
• Identify appropriate business examples to illustrate key concepts / features.
• Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team. Develop contingency plans as necessary.
• Apply specific expertise to ensure that products meet defined customer objectives.
• Anticipate and resolve issues specific to the team.
• Determine time estimates and schedule for own work and resolve issues in a timely manner.
• Identify and track issues, risks and action items.
• Demonstrate expertise in teaching / conveying technical and / or functional courses / concepts.
• Develop appropriate work programs / budgets and use to effectively schedule tasks / assignments.
• Identify improvements to project standards to achieve high quality services / products.
• Interact with executive level business users or technical experts.
• May function as a niche SME. This position is specifically focused on the Core Project as a Test Lead with a focus on Interfaces (BWC and External). Experience with User Acceptance Testing with external partners is preferred.
• Experience with TFS (Microsoft Team Foundation Server), MS Visual Studio, MTM (Microsoft Test Manager) is a preferred.
• Microsoft Office
Desired
• Make sound recommendations on functional and technical improvements to the product.
• Analyze the functional and technical impact of product planning decisions.
• Develop appropriate functional and usability standards for products.
• Track and document expected volume and type of use of the product.
• Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
• Actively contribute as an expert or actual designer.
• Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.
• Provide accurate estimates for design and programming efforts for system changes and enhancements.
• Coordinate enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model.
• Confirm that technical architecture will support all changes required by product enhancements.
• Deliver support and design for industry specific applications that require integration with statewide systems or applications.
