Job Classification Service Desk 3 (SD3)
Service Desk 3 (SD3) with expertise in IT. The SD3 is request from April 4, 2016 to June 30, 2016 (700 hrs) With likely extensions
Interview: Candidates Must be available for on site. There will be 3 days of interviews 3/16, 3/17 and 3/18. interviews will be in the PM. Please make sure that candidates submitted will be available in the stated time frames.
SPECIAL NOTE: The consultants will be working shift work and weekends. We are running a 24/7 operation. Candidates Submitted MUST be open to all shifts
position will close to submittals- 3-9-16
Complete Job description Attached
SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
1. Understanding of Desktop Support and Services.
2. Understanding of Active Directory, user authentication and authorization and identify and access management.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
7. Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
8. Ability to script with Powershell 2.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
9. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
1. 5 total years I.T experience.
2. 1 Years SCCM or SMS like experience
3. 1 Years Powershell scripting experience in a production environment
4. 8 years customer service experience
5. 5 Years Troubleshooting experience
6. 5 years knowledge of Networking to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
7. 3 year’s experience with Active Directory.
8. Contributes to continuous process improvements to increase the efficiency of section.
9. Excellent communication skills both written and oral.
