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Job Title/Job Code: Technical Specialist 3/TS3 Operations Analyst Staff Augmentation Role
Interview Process: Manager has request in person Interviews
Will Push resumes on: 7/20 at 3:00 PM
Operations Analyst Technical Specialist 3/TS3
Role Description
- Support end-to-end operations management of the project deployment/operations/Maintenance and Operations by engaging all key stakeholders (business, IT organization, sourcing partners, etc.);
- Collaborate with the Project Management Office (PMO), Business Organizational Change Management, Functional Teams, and Technical Teams;
- Communicates objectives and concepts internally and externally;
- Champions awareness and acceptance of the IT Change Management [ITCM] process among IT senior management;
- Develops continuous improvement measurements for the ITCM process, including CSFs, KPIs and associated metrics;
- Lead, Develop IT project customer satisfaction surveys;
- Develop IT Maintenance & Operations CM Framework and plan;
- Support:
- Technical performance monitoring of application
- Production problem management (that is, on-call duty and problem analysis, prioritization and resolution)
- Routine upgrades and maintenance requests
- Release management
- Environmental upgrades
- Application change management
- Plan and conduct Agency Transition Workshops.
- Identify resistance and performance gaps, and work to develop and implement corrective actions.
- Lead and support the planning and execution of the communication strategy, training strategy, and agency readiness activities.
- Ensure that leading practice OCM standards are recommended and implemented
Relevant Experience
Mandatory:
- At least 5 years of managing multiple complex systems experience.
- At least 5 Years Demonstrated leadership of multidiscipline, high-performance work teams/groups; and
- At least 5 Years Demonstrated high competency in execution of multiple large projects
- At least 5 years of experience of working in a program management office (PMO) using project and portfolio management tools;
- At least 5 Years of experience in IT, with at least three years in Deployment, Maintenance and Operations Project Management;
- Candidate should have a combination of strong communication/facilitation skills with conceptualization/design skills.
- In-depth experience in managing/operating information solutions;
- Candidate should have a combination of strong communication/facilitation skills with conceptualization/design skills;
- Strong applied knowledge of software development efforts through implementation including good design, documentation and supportability practices;
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Preferred:
- Knowledge of software implementation methodologies such as SDLC, Agile, etc.;
- General knowledge of application architecture and data modeling;
- Knowledge of interfacing with various applications, management information systems, data structures, systems analysis and design, and programming languages;
- Ability to design, implement and modify systems;
- Ability to work effectively in a multi-disciplinary team;
- Strong organizational skills;
- Verbal and written communication skills;
- Interpersonal/human relations skills;
- Ability to maintain confidentiality.
Preferred Education
- Bachelor’s degree in computer science, management information systems, or related field;
