Job Title: Service Desk 2/SD2 Desktop Support
NFP Rate: 24.20
Will Close to Submissions: Wednesday 2/3 at 10amEST
Local candidates ONLY. 50% in person support onsite, 50% remote support. There is a rotation for downtown staff.
Interviews: video
These positions are scheduled to last a minimum of 3 months- there is potential to be extended beyond
Service Desk 2- Desktop Support
| Years of Relevant Experience: | Up to 3 years
A+ certification preferred |
| Role Description: | · Will need previous experience supporting Windows 10
· Will be responsible for new equipment roll out to Dept of Health staff · Previous experience with Microsoft Office Suite of products required · Previous experience in hardware troubleshooting required · Escalate problems in accordance with defined procedures. · Assist users through problem solving steps · Use technical databases to research problems, and talk with co-workers to research problem and find solution. · Test software and hardware for troubleshooting and problem resolution. · Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. · Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.). · Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts, and making technical adjustments. · Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. · Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. · Provide accurate and complete answers to general use and administrative environment questions in a timely manner. · Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. · Communicate accurate and useful status updates. · Manage and report time spent on all work activities. · Follow quality standards. · Ability to work in a team environment · Complete assigned tasks. · Strong communication skills; both written and spoken
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