Agency: DNR
Job Title/Classification: Service Desk 3/SD3
NFP Rate: 28.59
Will Close to Submissions on: Friday 1/29 @ 10 am EST
Interviews: MS TEAMS
Duration: 480 hours
Position location: 2045 Morse Rd., Bldg. I-2 (THIS POSITION IS ONSITE, NOT REMOTE)
Right To Represent Must Be Included on Submission
Take note of close date on submissions- Withdrawn candidates will not be permitted to be replaced. Local to Columbus Candidates please
bid requirements attached.
Job Description:
This position will be used for Tier 2 support, including imaging and deploying PCs, some face to face interaction, but mostly over the phone. We are not an inbound call center. We support Windows 10, Office 365, ArcGIS, Adobe products, mobile phones (Airwatch MDM), and Microsoft's Always On VPN. The position is located at Fountain Square, with partial work from home after the training period. Day travel may be required. A car will be provided. Hours are 8-5 Monday through Friday. Candidates should be proficient with providing support on current Windows products and using ITIL platforms.
Bid/Resume Submission Requirements
All resumes should be saved as candidate’s first name and last name only (ex. Jane Smith).
Do not use all capital letters.
Do not include commas or other punctuation in the file name.
Do not include any other words in the file name.
Submit resumes as Word documents, not PDF.
With the exception of the candidate’s name, city and state, and LinkedIn profile, do not include candidate contact information on the resume.
The candidate’s location must be clear on the resume.
Do not include company letterhead or company logos on the resume.
All submissions must be accompanied by a Right to Represent. Information regarding RTRs can be found on our Program Information page (linked below).
MSP Program Information: DotStaff User Guides, Program Documents, our rate card, and information on RTRs can be found at this link: MSP Program Information for Vendors
