Job Title: Product Specialist
NFP: $73.09
Will close to submissions: Tuesday 12/17/2019 at 10:00am EST
Onsite interview will be required for local candidates. Skype permitted of out of state candidates.
DODD requires two references per candidate (listed at the bottom of resume). DODD requests the candidate's previous two managers. Include manager name, email address, and phone number.
Microsoft Dynamics CRM was selected as the primary platform for the solution development for several major DODD initiatives including imagine, Review Data System, and Level of Care. imagineIS is the DODD person centered tool for managing discovery, outcomes, case notes and individual service plan generation. This nationally recognized application is scheduled for continued development in FY 20 to build out required functionality including incident reporting and needed refinements. The Level of Care application has an integrated .Net portal but utilizes MS Dynamics CRM for the core of LOC entry. This enterprise level application is critical to entry, logging and tracking of LOC status for support of 2 billion dollars in Medicaid claims annually. Further integration with the Ohio Benefits project will further increase the importance of this application. The RDS application is also extremely important as it allows internal department staff to perform compliance reviews on over 15,000 Medicaid providers. RDS has been extended to be used by Ohio Department of Health (ODH) to perform compliance reviews on ICF facilities. This application reduces paper, eases communications and centralizes data. County staff interact with the citation reports through the associated portal. DODD also has the Restrictive Measure Application and the County Board Cost report systems that are built on the MS Dynamics CRM platform. As noted above the DODD assessment center that includes AAI, DDP, PASRR, State funded behavior add-on, prior authorization and Nursing Task Assessments are currently under development as well. The decision to utilize MS Dynamics CRM was based on Configurability; Ease of customization; Time to market; Out of the box functionality that addressed usability and privacy concerns; and ability to interact with legacy data stores via service layer and ETL tools (SCRIBE). With the MS Dynamics CRM effort DODD has utilized contract staff to work with DODD staff as part of a “blended team” to develop the solutions noted above. Project in this space align with the DODD project management portfolio entries.
DODD project specialist working on the noted CRM projects possess many of the skillsets of .NET developers in addition to Microsoft Dynamics CRM skills. Specifically, these developers work to customize MS Dynamics CRM using MS Dynamics tools, Javascript and CSS. The staff have a deep understanding of the .NET and CRM product stack. As part of the customization effort they interact with the PM, BA and business to meet the user requirements called out in the user stories.
Requested CRM resources for FY 20 include:
In this role as a Product Specialist they will complete the assigned tasks outlined above. Specifically, the consultant will work in a CRM new development and support role on imagineIS, LOC, PSM and RDS The job function in all of these capacities is relatively similar. They will work with the agile team to review decomposed user stories, estimate the effort to complete the stories, code the solution using MS Dynamics CRM, JavaScript, CSS, other associated tools, unit test the solution against acceptance criteria, work with QA staff to resolve identified bugs, assist the deployment team as needed, assist in load testing as needed and participate in iteration reviews. They will also update status using the VSTS interface to support project tracking.
