Job Title: TAS3
NFP Rate: $46.25
Will close to submissions: Tuesday, 10/8/2019 at 10:00am EST
Onsite interviews are required.
(Repost of 63773, 64560, and 65269. Do not resubmit candidates)
Candidates must have experience building SCCM packages - not just deploying SCCM packages that are already built
Requirement Description:
TAS3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
1. Advanced knowledge of automation processes and concepts.
2. Configuration Items and Baseline Automation using SCCM and related tools.
3. Understanding of Active Directory, user authentication and authorization and identify and access management.
4. Uses creativity and innovation to automate and streamline processes and procedures.
5. Understands enterprise wide support issues, likes to work with business units and can ensure that the customer needs are fully understood.
6. Ability to read system logs and create a reasonable path to resolution.
7. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research root cause. Understands process to test, and put changes in production.
8. Understanding of networking principles, including network troubleshooting for connectivity issues.
9. Ability and experience to work with SCCM version 2012 and above. Ability to mentor others and document changes within tools like SCCM.
10. Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
11. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
Interview:
During the interview process with the ODPS staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource’s experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror’s proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance.
Requirement Description
1. Strong communication/ leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
6. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
7. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
8. Must be knowledgeable in the English language/speak clearly and understandably using the English language.
Required Skills:
This position is similar to a Desktop Engineer
1. 7 Years SCCM experience.
2. **Candidates must have experience building SCCM packages - not just deploying SCCM packages that are already built**
• SCCM 2012 Experience Required (SCCM 2007 solely is not sufficient)
• Advanced understanding of Content Distribution and Management, Maintenance Windows, Queries, Application Deployment, Packaging Deployment, Operating Systems Deployment, LTI and ZTI Operating System Deployment, Microsoft Software Updates, and 3rd-Party Integrations. Configuration items, and baseline automation.
• Full knowledge of the Operating System Deployment process from design to deployment and the support tools and technology involved (SCCM, MDT, WDS, PXE, Bootable Media, Task Sequences, MSI and MST files, etc.)
• STRONG SCCM, OS, AD and Application troubleshooting abilities.
• Experience with top level support (no escalation beyond).
• STRONG experience in the following tools: MDT, APP-V, InstallShield, Software Repackagers, MSI Tables.
• Ability to fully script repeatable tasks, Operating System Deployment, Application Installs and configuration changes.
• Experience in Windows XP/7/8/10 from an Administrator perspective (not desktop support.)
3. 5 Years PowerShell scripting experience in a production environment
• STRONG shell experience in windows (command shell, vbscript, PowerShell.)
• Understanding of WMI/CIM.
• Experience with Active Directory User and Computer accounts, Security Groups, and group policy objects.
• Ability to work on multiple assignments concurrently.
• Experience working in a highly distributed environment.
Desired Skills:
. 10 years customer service experience
. 10 Years Troubleshooting experience
. 10 years knowledge of networking technologies.
. 12 total years I.T experience which would include 5 or more years at tier 3 or above support and administrative levels.
. 8 years’ experience with Active Directory.
. Contributes to continuous process improvements to increase the efficiency of the environment.
. Excellent communication skills both written and oral.
. Certifications A+ series or similar.
. Certifications in Microsoft.
. PowerShell 3.0 or above scripting background.
. Certifications in Microsoft tools and technologies.
. Certification/classes in SCCM.
. ITIL Knowledge and ITSM Tools.
. Knowledge of third party automated patching techniques.
