Job Title: Help Desk Analyst 3
NFP Rate: $34.68
Will close to submissions: Wednesday 8/28/2019 at 10:00am EST
Interviews: Onsite required.
This is a three month assignment. Only candidates with Win10 deployment experience will be forwarded to the manager.
FRANKLIN COUNTY DATA CENTER
Open Contractor Assignment
Title: Senior Service Desk Contractor
Estimated Length of Assignment: 3 Months *Assignment may end at any time.
SUMMARY:
The Franklin County Data Center is seeking a Senior Service Desk contractor to coordinate installation of hardware and software and perform PC refreshes and deployments. The primary role is to migrate computers to Windows 10.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Include the following, other duties may be assigned.
Coordinates installation of hardware and software, and implementation of procedure changes.
Performs PC Packaging and deployment, Refresh [Packaging, Deploy, Inventory, Content Migration and User Orientation].
Provides support with advance experience in Microsoft desktop operation systems and Office Automation tools [Office Professional, Word/Excel/PowerPoint/Access, Project, Visio, Internet Explorer, etc.]
Acts as escalation point for solving, or assist in solving, non-routine or complex software, hardware, mobile devices and O/S, and procedure problems.
Confers with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware.
Creates documentation on best practices for technical support as well as resolving commonly known technical issues.
Writes technical recommendations for review.
Other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advanced technical background with at least five years of service desk and desktop support.
At least two years of experience with Microsoft System Center Configuration Manager (SCCM) for PC deployments.
At least two years of experience with Microsoft Operating Systems – Windows 10 required: software installations and troubleshooting.
Demonstrated problem solving and attention to detail skills.
Excellent written and verbal communication skills.
Superior customer service skills.
EDUCATION and/or EXPERIENCE:
Minimum of five years of desktop experience.
Experience configuring and managing Microsoft System Center Configuration Manager (SCCM) for PC deployments.
The Screening Process:
At least one onsite technical screening with the IT Service Manager. This may include a technical assessment.
