Position Title: Product Specialist 1/PS1
NFP Rate: $34.66
Will Close to submissions on: Wednesday 8/28 @ 10AM
Interviews: Candidates will need to be available for on-site interviews
Product Specialist 1/PS1
DAS Customer Service Center is looking to add a PS1 to their team. The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. Product Specialist is responsible for collaborating with Technical Architecture Specialist, System Specialists, Programmers and vendors to ensure and enhance the use of the product and effect migration to new versions of a product.
| Years of Relevant Experience: | 1 to 2 years |
| Preferred Education: | 4 year college degree or equivalent technical study. |
| Role Description: | · Make sound recommendations on functional and technical improvements to the product.
· Analyze the functional and technical impact of product planning decisions. · Develop appropriate functional and usability standards for products. · Track and document expected volume and type of use of the product. · Participate in product design reviews to verify that design meets quality standards and functional/technical requirements. · Perform impact analyses on production fixes and enhancements to establish priorities. · Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner. · Provide effective on-site product support as needed. · Accurately sets severity of identified defects. · Provide input to training and / or documentation materials regarding latest technical and functional design changes. · Document all work for future reference. · Review the system test approach and conditions used as the basis for detailed test scenarios. · Follow quality standards. · Analytical and customer service skills. · Communicate accurate and useful status updates. · Ability to work in a team environment. · Complete assigned tasks. · Strong communication skills; both written and spoken |
