Position: Product Specialist 1/PS1
NFP Rate: $34.88
Interviews: In-person preferred
Shift: The shift for this opening will be 3p-12a Monday -Friday. Please note the shift schedule when sourcing candidates.
Project Extension into FY20 likely
This posting will close to submissions on: Wednesday 4/10 @ 10AM
75% Schedule jobs and make schedule modifications.
25% Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues.
Experience with BMC Control-M/EM is a mandatory requirement. Additional experience with JCL, SDSF & general Mainframe knowledge is preferred, with ServiceNow experience being a plus.
Detailed Day-To-Day Job Duties to be performed:
Schedule pre-defined jobs within Control-M/EM. Manage/maintain calendars within Control-M/EM. Manage batch workload in Production Control for both mainframe and client server applications. Identify and fix common abends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks). Clear and effective written and verbal communication skills are required. Efficient use of system tools (i.e. Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
REQUIRED Skill Sets (include years of exp.): 2-5 years
1. Efficient in using BMC Control-M for scheduling jobs.
2. Efficient in using BMC Control-M for managing batch jobs.
3. Efficient in using BMC Enterprise Manager for scheduling batch jobs.
4. Efficient in using BMC Enterprise Manager or managing batch jobs.
5. Skill in managing batch workload on AJF for both mainframe and client server
applications.
6. Expertise in identifying abends and using JCL to fix those abends.
7. Capacity to analyze alert messages and/or shout messages to determine severity,
and follow escalation procedures when SLA's may be jeopardized.
8. Ability to clearly and effectively communicate verbally to support staff when
problems develop.
9. Ability to clearly and effectively communicate in writing a summation of a problem
with pertinent details.
10. Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
11. Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.
