Job: Product Specialist 5 (Salesforce Admin)
NFP Rate: $75.32
Interview Process: On site face to face Interviews are required for this role
Will Close to Submissions on: Monday 12/31 @ 10AM
A PO can take 2-3 weeks after initial offer. Please keep in mind when sourcing candidates
Product Specialist 5 (Salesforce admin)
Essential Job Duties:
- Key duties & responsibilities:
- Serve as primary system administrator for the Salesforce production environment.
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
- Complete regular internal system audits and prepare for upgrades.
- Manage Salesforce.com data feeds and other integrations.
- Coordinate the evaluation, scope and completion of new development requests.
- Staff development:
- Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
- Assist in training of new users and grow the Salesforce skill set across the organization.
- Soft skills:
- Effectively act as the liaison between our users, and the application development team.
- Work independently with members of the user community to define and document development requirements.
REQUIRED:
- Project management skills and a positive attitude.
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
- Creative and analytical thinker with strong problem-solving skills.
- Must demonstrate exceptional verbal and written communication skills.
- Must demonstrate ability to communicate effectively at all levels of the organization.
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.
- Completed work within the ‘Service Cloud’ set of Salesforce tools.
- Creation of applications built specifically using the Case Management Service Cloud tool.
- com Admin certified (must have at least ADM201 certification).
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
- Ability to use Flosum for release management and/or continuous integration within the Salesforce platform.
- Strong understanding of Salesforce.com best practices and functionality.
- Strong data management abilities.
