Job Classification: Technical Writer 4 (TW4)
Role: The TW4 is requested from December 31 to March 8, 2019 (400 hours)
ODOT Service Desk DOT Staff Augmentation
NFP Rate: $39.41
Interview: Onsite only- local candidates please (local to Ohio). Please submit resumes in a word document and remove all candidate personal information (phone,address,email) and vendor information (logos).
Will close to submissions on: Wednesday 12/26 @ 10AM
PLEASE DO NOT reach out to ANY individuals at ODOT regarding this posting nor candidates for this posting. All questions/comments/etc. must be directed to the MSP Team, specifically, Andy Hovest. Thank you in advance for your cooperation and support on this.
The candidates will be supporting The Ohio Department of Transportation’s Office of Information Technology
MBE/Open Market: MBE
Requirement Description:
This position will be responsible for understanding and documenting the State of Ohio procurement policies and processes.
• Develop, enhance and maintain documentation of State Procurement policy and procedures.
• Review and prioritize documentation service requests.
• Research problems before approaching Manager or Team Lead for assistance.
• Develop options and recommendations to assist documentation to team members for resolving issues.
• Maintain documentation and documentation libraries.
• Identify, create, revise and maintain documentation and templates.
• Communicate and work with customers and other Client personnel as necessary.
• Work with Team members to enhance their understanding of process documentation.
• Identify and make recommendations around documentation and templates needed.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Able to work in team environment.
• Complete assigned tasks.
• Strong communication skills – both written and spoken.
Experience:
• Experience defining and creating process documentation.
• Experience in maintaining document libraries.
• Experience in developing business processes.
• Ability to work in a fast-paced environment.
• Ability to document procedures in logical sequence.
• Experience in working with both internal and external customers.
• Excellent organizational skills.
• Ability to collaborate with supporting resources across business units.
Mandatory Requirements/Time:
• 2-year college degree or equivalent of relevant experience.
• Excellent communication skills; have excellent professional oral and written skills.
• Ability to build solid business relationships in an emerging environment.
• Experience with State of Ohio Procurement processes.
Desired Skills/Time:
• Exposure to ServiceNow ticketing system a plus.
• Two years technical writing documentation
