Job Title: Help Desk Analyst 1/HDA1
NTE Rate: $34.72
Interviews: Phone interview with a potential second interview onsite.
Position will close to new submittals: Friday 9/28 @ 10AM
These are additional resources to assist with a large project with the agency. 1 position is expected to last thru March and 1 through September- however that could vary based off needs.
The duration of this contract will be the State Fiscal year 2018 which starts after October 1, 2017 and ends June 30th 2018 with a possibility of renewing beyond that date. Management will reserve the right and inform the company 30 days prior to June 30th 2018.
The position is Mon - Fri, 8am to 5pm with 60 minute unpaid lunch.
Job Description:
Opportunities for Ohioans with Disabilities is in need of (1) tier 1 phone helpdesk support staff who is patient and capable of gathering accurate information from end-users.
Requirements:
- 2+ years’ experience in a technical Helpdesk role with mandatory of having good communication skills both in written and oral and customer friendly.
- 2+ years troubleshooting technical user issues and documenting the needed information into the ServiceNow platform.
- 2+ years’ experience supporting windows OS (7, 8.1 and preferably 10)
- 2+ years’ experience with Microsoft active directory (2008/2012) and Microsoft Windows OS as well as the Office suite (Office 365).
- 2+ years of experience in a position where good communication and customer service is required.
- Live within 30 miles from 150 E. Campus View Drive, Columbus, Ohio 43235 and will report to the same address.
- Having a valid Ohio’s driver license.
