Job Classification: Technical Specialist TS1 (Technical Trainer)
Role : Writing and instructing of IT training plans to non-technical trainees across Ohio
NTE Rate: $85.49
Interviews: On-site interviews
Position will close to new submittals: Friday 8/31 @ 10AM
Duration of project: This project is scheduled to run through February but could potentially be extended based off of deployment schedules
Requirement Description:
Tasks include and may expand as project plan is finalized:
1. Working with the project manager and OOD-IT management & staff on the OOD-IT technology refresh project
2. Gathering information, developing and writing training plans on specific training topics
3. Comfortably instructing training plans in a public speaking forum to groups of non-technical trainees across Ohio
4. Travel with OOD-IT management & staff throughout Ohio and possibly stay overnight for the duration of the OOD-IT technology refresh project
Interview:
During the interview process with the OOD staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource’s experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror’s proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance.
1. Strong communication/ leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
6. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
7. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
8. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
Mandatory Requirements/Time:
1. This position requires a background check by the staff augmentation company and submit the results to OOD.
2. 3 years of verifiable experience as a technical support of Microsoft Windows Operating Systems (8.1/10) and Microsoft Windows Server (2012/2016) environments.
3. 3 years of verifiable experience that includes synchronizing infrastructure support with other members of infrastructure, applications, database administration, security, and networking.
4. 3 years proficient in both technical and non-technical training material development & writing and comfortably instructing the training material in a classroom setting.
Desired Skills/Time:
1. Ideal candidates will work standard 40 hours work week for period: now to 2/28/2019 and will be able to extend based on project plans and needs. It is possible to work more than 40 hours work week when traveling.
2. Ideal candidates must have specialized technical knowledge and experience in understanding and supporting Microsoft Windows Operating Systems (Windows 8.1/10) using different tools/technologies within the Microsoft Windows Server (2012 or 2016) environment.
3. Ideal candidate must have the ability to critically think, organize and write professionally and creatively using layman terms to form an instructional booklet of step by step instructions on the following training topics:
Hardware –
• Lenovo T580/docking station & monitors, cable lock
• Reboot machine ever night
• Review Onboarding Power Point
Software –
• Windows 10
• Office 2016 (64bit)
• Outlook - Signatures
• Skype for business
• IE 11/Chrome with AWARE Case Processing System
• E: Drive files sync
• Black Ice
• Snip It
• Signatures for PDFs
• Laptops on the network (30 Day Policy)
• Projector software
• Tiff viewer
• OOD Password Reset Website
Security -
• VPN
• RSCSecure – Secured email unique to the State of Ohio
4. Ideal candidate must have the ability to lead discussions and present the individual developed training plans in a classroom setting to groups of non-technical trainees located in the different OOD offices across the State of Ohio
