Agency Department of Admin Services OAKS
Job Classification Program Manager 5 PM5 OD / Program OCM Lead
Will Close to Submissions on: 6/21 at 10:00 am
Responsibilities
• Work with Program leadership to align operating model, organization structure, decision rights, processes, and management systems with business priorities.
• Collaborate with Program leadership and program partners to develop strategy and plan for maturing program service delivery model, operating model, and core processes.
• Consult with Program leaders on strategies and tactics to support organization effectiveness (i.e., operating model, program structure, roles and accountabilities), to support current needs and long-term sustainability.
• Promote and facilitate the use of proven OD and OCM approaches and tools.
• Provide leadership and coaching to OCM team members.
• Leverage OD expertise to conduct evidence-based needs assessment/root cause analysis activities to prioritize resolution of gaps/problems.
• In consultation with Program leadership, prioritize recommendations for short- and long-term organizational effectiveness enhancement initiatives
• Support role definitions (knowledge / skills / capabilities) to support Program’s functional operating model
• Provide Program OCM oversight for OCM activities internal to the Program as well as for externally facing enterprise OCM / Communication activities; ensure quality of all OCM initiatives and output for Program
• Develop and refine Program’s OCM approaches and tools; drive efficiency through focus on reusability of information and tools; drive consistency across projects operational OCM initiatives
• Serve as a liaison to stakeholder groups and organizations where appropriate to promote project / program awareness and generate overall support for program activities and achievement of program objectives
• Lead required change assessments to define and document project-driven change impacts
• Lead the design, development, delivery and management of requisite plans, including communication plans, training plans, and engagement plans
• Oversee maintenance of reusable project / program artifacts (e.g. stakeholder identification matrices)
• Collaborate with team members to support risk mitigation / issue resolution
• Coordinate efforts with program / enterprise OCM / Communications teams to support consistent messaging and streamlined distribution of messages
• Partner with external organizations / stakeholder group as appropriate to support desired Program change / project outcomes
• Work with Project Mangers(s) and program PMO to integrate change management activities into integrated project and program plan
• Collaborate with Program leadership and functional leads to develop and socialize OD / OCM measures and metrics
Skills
• Guides large / diverse groups towards outcomes or through conflicts at higher levels of complexity.
• Demonstrated ability to Influence and support senior leaders across the organization on decisions related to alignment of resources, roles and responsibilities that add value to successfully realizing company strategy.
• Exceptional written and verbal communication skills
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships at all organizational levels
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio)
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Strong executive presence; ability to tailor presentation style
• Must be a team player and able to work collaboratively with and through others•
Qualifications
• Bachelor's Degree in Business or related field; Master’s Degree preferred
• 8 -10+ years of experience in organizational change management and OD
• Experience using with standard project management approaches, tools and phases of the project lifecycle
• Experience developing change strategy and plans, and as change management lead on a large-scale program
• Experience working with / understanding of nuances of working within federal, state, or public-sector entities a plus
• Digital program / project experience is a plus
• Change management certification or designation (e.g. Prosci) a plus
