Agency Department of Admin Services OAKS
Job Classification Program Manager 5 PM5 Organization Change Management Lead
Will Close to Submissions on 6/21/18 at 10:00 am
Responsibilities
• Serve as Organizational Change Management Lead for one or more projects
• Apply a structured Organizational Change Management approach and tools to create OCM strategies and plans that are appropriate for project type, scope, and complexity
• Serve as a liaison to stakeholder groups and organizations where appropriate to promote project / program awareness and generate overall support for program activities and achievement of program objectives
• Lead required change assessments to define and document project-driven change impacts
• Lead the design, development, delivery and management of requisite plans, including communication plans, training plans, and engagement plans
• Develop, analyze, and report on change readiness assessments
• Identify and document key stakeholders, conduct regular assessment, and report out of stakeholder status by stakeholder groups
• Develop and manage risk / resistance mitigation tactics
• Coordinate efforts with program / enterprise OCM / Communications teams to support consistent messaging and streamlined distribution of messages
• Partner with project teams to ensure alignment
• Partner with external organizations / stakeholder group as appropriate to support desired change / project outcomes
• Work with Project Mangers(s) and program PMO to integrate change management activities into integrated project and program plans
• Define and measure project specific change management success metrics and monitor change progress
Skills
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional written and verbal communication skills
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio)
• Ability to establish and maintain strong relationships at all organizational levels
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Strong executive presence; ability to tailor presentation style
• Must be a team player and able to work collaboratively with and through others
Qualifications
• Bachelor’s Degree or equivalent and 5+ years of organizational change management experience
• Experience using with standard project management approaches, tools and phases of the project lifecycle
• Experience as change management lead on a large-scale program
• Experience working with / understanding of nuances of working within federal, state, or public-sector entities a plus
• Change management certification or designation (e.g. Prosci) a plus
