Job Title: TS1
Will close to submissions: Wednesday 5/2 @ 10AM
Interviews: Onsite interviews only. Medicaid will not consider Skype/phone interviews.
These positions are expected to last through October 2018.
Detailed Day-To-Day Job Duties to be Performed:
• Performs desktop support for Windows 10 migration
• Provide training to existing staff on the use of Windows 10
• Data migration will be needed to restore old data to replacement PC
• Reimaging of new and existing devices to Windows 10
• After hours support will be needed to avoid impact to the employees during the migration
• Post migration, ensures that employees have access to data, network drives, and printers
• Post migration, ensures that needed applications are installed and performing as designed
• Plan and conducts formal mentorship activities for peers and/or lower-level staff via verbal instruction or technical documentation
• Evaluates effectiveness & risks of Information Technology Services (ITS) processes
• Evaluates current IT policies, procedures and practices and recommends changes
• Creates documentation that defines support procedures, configuration and best practices
REQUIRED Skill Sets:
• 3+ years of experience with the job duties listed above and the requirements listed below
• Experience in a customer support and personal service role
• Experience with technical writing and documentation practices
• Capabilities and physical application of network equipment (e.g., hubs, routers, switches, bridges, servers) and related hardware
• Organizations operation environment, topology, & protocols
• Thorough understanding and applied experience with:
o Local area and wide area networking principles and concepts
o Back-up & recovery techniques
o Performance monitoring methods
o Basic internet server maintenance techniques
o Installation & configuration procedures
o Computer installation & configuration procedures
o Data recovery tools and techniques
• Ability to prepare meaningful, accurate and concise reports
SCOPE OF WORK:
• Performs desktop support for Windows 10 migration
• Provide training to existing staff on the use of Windows 10
• Data migration will be needed to restore old data to replacement PC
• Reimaging of new and existing devices to Windows 10
• After hours support will be needed to avoid impact to the employees during the migration
• Post migration, ensures that employees have access to data, network drives, and printers
• Post migration, ensures that needed applications are installed and performing as designed
• Plan and conducts formal mentorship activities for peers and/or lower-level staff via verbal instruction or technical documentation
• Evaluates effectiveness & risks of Information Technology Services (ITS) processes
• Evaluates current IT policies, procedures and practices and recommends changes
• Creates documentation that defines support procedures, configuration and best practices
