Job Title: Technical Specialist 2/TS2
Will close to submissions: Friday 3/16/18 at 10:00am EST
Interviews: Department of Medicaid requires all interviews to be in-person/onsite.
Job Description:
REQUIRED Skill Sets:
• 4+ years of experience with the job duties listed above and the requirements listed below
• Experience in a customer support and personal service role
• Experience with technical writing and documentation practices
• Capabilities and physical application of network equipment (e.g., hubs, routers, switches, bridges, servers) and related hardware
• SCCM administration
• Organizations operation environment, topology, & protocols
• Thorough understanding and applied experience with:
o Local area and wide area networking principles and concepts
o Back-up & recovery techniques
o Performance monitoring methods
o Basic internet server maintenance techniques
o Installation & configuration procedures
o Computer installation & configuration procedures
o Data recovery tools and techniques
• Ability to prepare meaningful, accurate and concise reports
• Completion of core associate program in Computer Science or Information Technology Systems or equivalent work experience
Detailed Day-To-Day Job Duties to be performed:
• Performs System Center Configuration Management (SCCM) administration & troubleshooting
• Supports endpoint vulnerability through security related applications (e.g., anti-virus, vulnerability scanning, & patch management)
• Administers SCCM software delivery including various methods (e.g., runs advertised programs, machine/user targeted)
• Evaluates effectiveness & risks of Information Technology Services (ITS) processes
• Evaluates current IT policies, procedures and practices and recommends changes
• Administers SCCM back-end & maintains system reliability (e.g., changes core components/settings, backup/restore, software delivery, clients, boundaries, & bandwidth settings).
• Troubleshoots failed SCCM deployments & SCCM stability issues; administers testing & deployments & troubleshoots failed updates
• Provide training to existing staff on the use of SCCM
