Job Classification: Technical Specialist 4 Kronos Role- Department of Admin Services
MBE/Open Market: Open Market
NFP Rate: $86.82 – Because of the high level technical nature of this role submissions over the NFP rate will be considered
Interview Process: Preference is for onsite interviews but will Skype interview also
Contract Length: Contract will likely be extended into FY19
Work Location 30 W Spring Street Down Town Columbus- Bureau of Workers’ Compensation Building
Will Close to Submissions on 3/13/18 at 10:00 am
Requirement Description:
- Work in collaboration with the OAKS Managed Services Providers (MSP), key internal
- T and Security organizations, and other critical stakeholders to maintain the Kronos
- Workforce Central application
- Responsible for identifying and troubleshooting production issues and problems in the
- Kronos Workforce Central application
- Consult on application aspects of break/fix approaches and planned enhancements
- Bring research and recommendations to the OAKS team to continually improve the
- current Kronos Workforce Central application
- Work to understand customer issues and communicate these issues to various stakeholders
- Maintain the Kronos Workforce Central Operation Processes
- Proactively identify and implement service improvements in operational delivery processes
- Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
- Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
- Document results of analysis in Event / Incident Management database
- Help drive Kronos Workforce Central performance improvements
- Assist in validating Kronos Workforce Central contract performance
- Customize Kronos software to meet the State’s needs
- Program SQL based queries and views to develop interfaces and customized reports
- Provide program specific training and follow-up support for new agencies
- Develop documentation for the configuration of the software based on discovery and union contracts
- Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software
Skills and Abilities
The candidate must meet the following requirements:
- Strong communication/ leadership skills.
- Strong influence, collaboration and negotiation experience.
- Ability to collaborate across business and/or technical lines.
- Excellent oral and written communication skills.
- Possess strong meeting and work session facilitation skills.
- Ability to work independently and as part of a team.
- Ability to manage time and project team members to meet assigned deadlines.
- Strong understanding of requirement prioritization.
- Excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
- Must be knowledgeable in the English language/speak clearly and understandably use the English language.
- Ability to align with Project vision and objectives set by executive, business and project sponsors.
- Ability to multi-task and meet aggressive deadlines.
- Ability to work with multiple stakeholders to achieve a common goal or objective.
Mandatory Experience:
- 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
- Experience with large workforce use of Kronos (i.e. over 10,000 employees)
- Experience supporting Kronos for union/bargaining unit workforce
Preferred Experience:
- WFC Configuration and alignment with Organization Pay Rules
- WFC Mobile Application Support
- Time Clock Management/Management of Time Cards
- Intouch
- Series 4000
- Other time capture devices
- Integration to PeopleSoft Application
- BizTalk
- Workforce Integration Manager
- WFC Architecture and Technology support including SQL Server database support
- Public Sector experience
- Application management/outsourcing experience
- Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
- Excellent verbal and written communication skills
- Ability to interface and resolve issues across all levels of an organization
- Writing WFC reports
- Preferred Education
- 4 year college degree
- Project Management Professional (PMP) certification
- Kronos WFC training courses (please list)
