Job Title: Help Desk Analyst 1 / HDA1
Interview: Onsite interview required
Will close to submissions: Wednesday 1/31/18 at 10:00am EST
Please do not submit candidates who were previously submitted to 50935.
Responsibilities:
-Provides tier 2 technical support
-Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
(i.e., single technology domain focusing on desktop support where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures)
Requirements:
•Previous experience in a level 2 support role.
•CompTIA A+ and/or Network+ Certifications highly preferred.
•Great customer service skills are required for this position.
•1+ years of experience supporting data networks.
•1+ years of professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise.
