49819: Columbus, OH – IT – DAS – Business Analyst 2/BA2

Job Classification:   Business analyst 2
Supplier List:   MBE
Contract Length:  6 months with possible extension
Interview Process:   Candidates must be available for onsite interviews- local candidates preferred

Will close to submissions on:  11/15/17 at 10:00 am est
Requirement Description:
Service Usage data:
• Researches & analyzes service utilization and billing information to resolve errors and modify usage and billing as appropriate;
• Researches & analyzes the Ohio Department of Administration (DAS), Office of Information Technology (OIT) customer service utilization based on multiple service sources & compiles it with current data creating billing files, uploads to the billing system & upon verification to the Ohio Administrative Knowledge System (OAKS);
• Resolves errors based on validation of OIT customer service utilization, creates adjustment files prior to upload to the billing system by Information Technology Services (ITS) Application staff for adjustments, & verifies those adjustments properly reflect the intended outcomes in the billing system & as entered in OAKS by DAS Finance;
• Creates multiple trend reports to analyze, formulate, and verifying the OIT service utilization and billing data requiring creation of complex excel spreadsheets using pivot tables, logical Excel statements, graphs, conditional formatting and other excel functions; creates ad-hoc reports (e.g., reports that support billing office management and service areas).
Customer billings:
• Compiles and confirms usage data for billing OIT services as a preparer and peer reviews
• Reviews Memorandum of Understanding (MOUs) & contracts to ensure proper service & invoicing compliance with each agreement, & creates billing files using multiple financial systems ensure the information is appropriately validated, documented, & processed by the DAS Finance Office.
• Serve as liaison with OIT Customers (e.g., State Agencies, boards, commissions, & local governmental entities) to troubleshoot any financial issues, questions & communications; researches customer discrepancies/complaints using multiple financial systems including: OAKS, OIT Service Usage & Accounting Manager, & Telecommunications Automated Phone Systems (TAPS) as well as contracts & MOUs;
• Makes collection efforts to ensure all OIT costs are fully recovered; assigns accounting information to new & existing customers & relays that information to service managers; maintains customer account information & accounting data in the billing systems;

manages access to the billing system database for customers.
Data Research & Reporting:
• Synthesizes data from multiple financial sources to create reports/presentations for internal/external stakeholders;
• Creates multiple trend reports to analyze, formulate, and verifying the OIT service utilization and billing data requiring creation of complex excel spreadsheets using pivot tables, logical Excel statements, graphs, conditional formatting and other excel functions; creates ad-hoc reports (e.g., reports that support billing office management and service areas).
• Performs research and data gathering to support unit staff, other ad hoc reporting related to Business Office projects

Required Soft Skills:

• Strong communication/ leadership skills.
• Ability to collaborate with supporting resources across business and/or functional lines.
• Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
• Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
• Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
• Must be knowledgeable in the English language/speak clearly and understandably use the English language.
• Must meet productivity standards, complete work in timely manner and strive to increase productivity
• Help create and maintain good project culture
Mandatory Requirements/Time:

• 6 plus years of experience creating trend reports and spreadsheets using pivot tables, Logical Excel statements, graphs, conditional formatting and other excel functions; creates ad-hoc reports (e.g., reports that support billing office management and service areas).
• 6 Plus years of experience researching & analyzing service utilization and billing information to resolve errors and modify usage and billing
• 6 Plus years of experience reviewing Memorandums of Understanding (MOUs) & contracts to ensure proper service & invoicing compliance
• 6 Plus years of experience trouble shooting discrepancies/complaints using multiple financial systems
• 6 Plus years of experience synthesizing data from multiple financial sources to create reports/presentations for internal/external stakeholders

Desired Skills/Time:

• 4 year college degree or equivalent technical study
• Previous experience with State Agencies, boards, commissions or local governmental entities

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