44467: Columbus, OH – IT – DAS – Technical Specialist 4/TS4

Technical Specialist 4 - 1. Kronos Workforce Central Specialist

Note: This is a long term engagement and will likely be extended in FY 18. Candidate MUST relocate to Columbus and MUST work on site 5 days a week.
Interview Process: In-person or Skype interviews with 48 hours notice

Will close to submissions on 12/23/16 at 12:00 pm

44417 TS4 - OAKS Kronos Workforce Central Specialist

Relevant Experience:

5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.

Experience with large workforce use of Kronos (i.e. over 10,000 employees)

Experience supporting Kronos for union/bargaining unit workforce


WFC Configuration and alignment with Organization Pay Rules
WFC Mobile Application Support
Time Clock Management/Management of Time Cards
Series 4000
Other time capture devices
Integration to PeopleSoft Application
Workforce Integration Manager
WFC Architecture and Technology support including SQL Server database support
Public Sector experience
Application management/outsourcing experience
Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
Excellent verbal and written communication skills
Ability to interface and resolve issues across all levels of an organization
Writing WFC reports

Preferred Education:

4 year college degree
Project Management Professional (PMP) certification
Kronos WFC training courses (please list)

Role Description:

Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application

Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application

Consult on application aspects of break/fix approaches and planned enhancements

Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application

Work to understand customer issues and communicate these issues to various stakeholders

Maintain the Kronos Workforce Central Operation Processes

Proactively identify and implement service improvements in operational delivery processes

Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment

Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation

Document results of analysis in Event / Incident Management database

Help drive Kronos Workforce Central performance improvements

Assist in validating Kronos Workforce Central contract performance
Customize Kronos software to meet the State’s needs

Program SQL based queries and views to develop interfaces and customized reports

Provide program specific training and follow-up support for new agencies
Develop documentation for the configuration of the software based on discovery and union contracts

Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software

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