Position Title: Business Analyst 1 / BA1
Interview: Onsite interview required - Local candidates
Resumes will be sent to manager: Monday 10/24 at 10:00am EST
Short Description:
A finance and accounting Business Analyst, with an IT billing services experience, is needed to assist in to establish and documentation procedures for collection of IT service billing information for a variety of services including, but not limited to: IT Staff effort time, server and storage metrics for both on-premise and cloud provisioned infrastructure resources. This analyst will also assist with collecting payments from customers on aged invoices, documenting customer communications and helping to interpret and resolve customer disputes.
Complete Description:
We are looking at someone that is a self-starter with excellent communication and documentation skills, detail oriented, team player with the ability to work independently, and has a great work ethic and attitude. The successful individual will have a high degree of financial experience in revenue tracking, billing management, and the validation and verification of invoices, spreadsheets, etc. while serving as the liaison between the Business Office, service mangers and the customer. The Business Analyst should be experienced in the documentation and evaluation of processes enabling the recommendation of efficiency improvements. The Business Analyst should be experienced in the area of customer service as they will need to work with the customers in collecting payments and/or understanding their disputes on past due invoices for services rendered. Detailed and concise documentation and reporting of customer communication and status to management will play an important role in this position. Additional requirements for this individual include the ability to understand and adapt to organizational structure, supporting policies, standards, business applications, and recommending next steps in the business process that will enable the organization to achieve its goals.
Require/Desired Skills:
Experience in revenue tracking and IT billing management: 2-3 years required
Experience in acting as liaison between IT business unit and IT customers:
2-3 years required
Experience providing documentation of business processes: 2-3 years required
Experience providing recommendations for efficiency improvements: 2-3 years required
Strong skills in verbal and written communication: 2-3 years required
Strong ability to work independently when required: 2-3 years required
Experience in utilizing reporting tools to validate and communicate information: 2-3 years highly desired
