43040: Columbus, OH – IT – DPS – Service Desk 3/SD3

Job Classification Service Desk 3 (SD3)

This consultant will work Tuesday – Saturday from 11:30 PM to 8 AM. Holiday coverage will be expected.
Interview Process: In person Interviews only. Interviews will be held on Tuesday October 11th from 9:00 am to 12:00 pm
Will Close to submissions on: Monday October 3rd at 12:00 PM

Job Classification
Service Desk 3 (SD3)
Role:
One (1) Service Desk 3 (SD3) with expertise in IT. The SD3 is request from October 17, 2016 to June 30, 2017 (1500 hrs)

Short Description on what they will be working on, objectives, and tasks/deliverables:

SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:

1. Understanding of Desktop Support and Services.
2. Understanding of Active Directory, user authentication and authorization and identify and access management.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production. 
6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
7. Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
8. Ability to script with Powershell 2.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
9. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
10. SPECIAL NOTE: The consultants will be working shift work and weekends. We are running a 24/7 operation. This consultant will work Tuesday – Saturday from 11:30 PM to 8 AM. Holiday coverage will be expected.

This is canned statement with hours, background check and interview date/time:

During the interview process with the ODPS staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource’s experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror’s proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance.

This is canned statement with some info that is added to end of all requests:

1. Strong communication/ leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
6. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
7. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
8. Must be knowledgeable in the English language/speak clearly and understandably using the English language.

Need Mandatory Requirements/Time:

1. 10 total years I.T experience.
2. 5 Years SCCM or SMS like experience
3. 3 Years Powershell scripting experience in a production environment
4. 8 years customer service experience
5. 10 Years Troubleshooting experience
6. 10 years knowledge of Networking to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
7. 5 year’s experience with Active Directory.
8. Contributes to continuous process improvements to increase the efficiency of section.
9. Excellent communication skills both written and oral.

Need Desired Skills/Time:

Certifications A+ series
Certifications in Microsoft
Powershell 3.0 scripting background.
Certifications in Microsoft tools and technologies.
Certification/classes in SCCM
ITIL Knowledge and ITSM Tools

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