Job Title: Help Desk Analyst 1/HDA1
NFP Rate: $26.55
Interviews: Phone interview with a potential second interview onsite.
Position will close to new submittals: Tuesday 8/23/2016 at 10:00am EST
The duration of this contract will be the State Fiscal year 2017 which starts July 1st 2016 and ends June 30th 2017 with a possibility of renewing beyond that date. Management will reserve the right and inform the company 30 days prior to June 30th 2017.
The position is Mon - Fri, 8am to 5pm with 60 minute unpaid lunch.
Job Description:
Opportunities for Ohioans with Disabilities is in need of (2) tier 1 phone helpdesk support staff who are patient and capable of gathering accurate information from end-users.
Requirements:
2+ years experience in a technical Helpdesk role
2+ years troubleshooting technical user issues and documenting the needed information into the ServiceNow platform.
2+ years experience supporting windows OS (7, 8.1 and preferably 10)
2+ years experience with Microsoft active directory and Microsoft Windows OS as well as the Office suite (Office 365).
2+ years of experience in a position where good communication and customer service is required
