ODOT is looking for a Help Desk Analyst (HDA1) for an assignment onsite through the end of the fiscal year.
NFP Rate: $25.88 Posting will close to submissions on Thursday, 8/25 at 9:30amEST
Local candidates preferred, but onsite interviews are REQUIRED. Do not submit candidates unavailable to interview onsite.
PLEASE DO NOT reach out to ANY individuals at ODOT regarding this posting nor candidates for this posting. All questions/comments/etc. must be directed to the MSP Team, specifically, Abby Smith. Contact information can be found below. Thank you in advance for your cooperation and support on this
Mandatory Requirements/Time
1 year work experience in an IT help-desk or desktop support role.
1 year work (help-desk) experience troubleshooting issues via phone/email/desktop.
1 year work experience using Service Now or similar order ticketing system.
Description of Duties:
50% of Total Work Effort: Interpret end user license agreements
50% of Total Work Effort: Prioritize software install requests
Requirement Description:
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position is specific to Software Licensing.
This position will function as a highly skilled HDA with specific responsibilities that include:
1. Understanding of Desktop Support and Software Licensing Services.
2. Uses creativity and innovation to automate and streamline processes and procedures.
3. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
5. Working knowledge of Excel spreadsheets.
1. Strong communication/ leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
Desired Skills/Time Experience using Express Metrix is desired.
