Job Title/Job Code: Technical Specialist 4/TS4 PeopleSoft Human Capital Management Operations Specialist
The State recognizes that some aspects of this role may fall outside of a typical TS4. Because of this candidates that are submitted over the NTE Rate will not necessarily be excluded.
Interview Process: Local Candidate that can interview in person are preferred. Skype interview will be considered.
Push Resumes 6/3 at 3:00 PM
Client Requires that two professional references attached to submit. references MUST be former Supervisors. Must include Contact information (Phone and email). Candidates without this information will not be considered.
Role Description
- Act as a PeopleSoft Human Capital Management (HCM) Product Specialist and Production & Operations Support Manager.
- Manage the State’s relationship with its ERP Managed Services Providers (MSP), and ensure that SLA’s and other performance metrics are met.
- Drive collaboration with key Business, internal Infrastructure, MSP, Security, and other critical stakeholder organizations to ensure that the ERP HCM application operates efficiently in support of business operations calendars.
- Lead identification, triage, troubleshooting and reporting of production issues and problems in the ERP HCM application
- Consult with the Business and MSP on critical aspects of break/fix approaches and planned enhancements.
- Bring research and recommendations to the ERP team to continually improve the current HCM application and operations support.
- Work to understand customer issues and communicate these issues to ERP support personnel/organizations.
- Maintain and follow operations processes.
- Proactively identify and implement service improvements in operational delivery processes.
- Help drive MSP performance improvements
Relevant Experience
Mandatory:
- 3+ years of PeopleSoft ERP Operations Management.
- 5+ years of PeopleSoft Human Capital Management product experience – version 9.X Core HRMS (Payroll, Core HR, Compensation, Employee and Manager Self Service, Benefits, Time & Labor, and Position Management)
- Excellent verbal and written communication skills
- Large/complex organization experience
- Application management/outsourcing experience – preferably onshore – in a leadership role
Preferred:
- Public Sector experience
- Ability to interface and resolve issues across all levels of an organization
- Upgrade and/or application patch, bundle, or image experience
- Experience working with, or as a part of, a Tier-One System Integrator firm providing PeopleSoft/Oracle professional services
Preferred Education
- 4 year college degree
- Project Management Professional (PMP) certification
- PeopleSoft Human Resources 9 Consultant Certified Expert
References
- At least 2 reference contacts from client company supervisors familiar with on-the-job work performance
