Job Classification Service Desk 3 (SD3)
Role: Elixir/document creation consultant- This Role was previously released as posting 39966. It is being re-posted because the candidates that interviewed did not match the needs. The most important Requirements in this posting are 3 years of Elixir/document creation experience and 3 years Unisys Enterprise Output Manager (EOM).
Interview Process: Interviews will be held the morning of May 6th. Candidates must be able to attend on site interviews.
This position will likely be extended into Fiscal Year 2017
SPECIAL NOTE: The consultants will be days Tues - Saturday
Requirement Description: short description on what they will be working on, objectives, and tasks/deliverable
SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
1. Understanding of Elixir and document creation.
2. Understanding of Desktop Support and Services.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
Mandatory Requirements/Time
1. 5 total years I.T experience.
2. 3 years of Elixir/document creation experience.
3. 3 years Unisys Enterprise Output Manager (EOM).
4. 5 Years Troubleshooting experience
5. 3 years experience documenting procedures and training on those procedures
Desired Skills/Time
• Certifications A+ series
• Certifications in Microsoft tools and technologies.
• ITIL Knowledge and ITSM Tools
