Job Title/Job Code: Technical Specialist 4/TS4 PeopleSoft Human Capital Management Operations Specialist
The State recognizes that some aspects of this role may fall outside of a typical TS4. Because of this candidates that are submitted over the NTE Rate will not be excluded.
Interview Process: Local Candidate that can interview in person are preferred. Skype interview will be considered
Will Push Resumes on: Tuesday April 26th at 3:00 PM
PeopleSoft Human Capital Management Operations Specialist
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Relevant Experience Mandatory: - 5+ years of PeopleSoft Human Capital Management (HCM) 9.X Core HRMS (Payroll, Core HR, Compensation, Employee and Manager Self Service, Benefits, Time & Labor, and Position Management) software implementation and/or support experience
- Excellent verbal and written communication skills
- Ability to interface and resolve issues across all levels of an organization
Preferred:
- Public Sector experience
- Large/complex organization experience
- Application management/outsourcing experience
- Upgrade and/or application patch, bundle, or image experience
- Experience working with, or as a part of, a Tier-One System Integrator firm providing PeopleSoft/Oracle professional services
Preferred Education - 4 year college degree
- Project Management Professional (PMP) certification
- PeopleSoft Human Resources 9 Consultant Certified Expert
Role Description - Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the OAKS HCM application
- Responsible for identifying and troubleshooting production issues and problems in the OAKS HCM application
- Consult on application aspects of break/fix approaches and planned enhancements
- Bring research and recommendations to the OAKS team to continually improve the current HCM application
- Work to understand customer issues and communicate these issues to various stakeholders
- Maintain the Operations Processes
- Proactively identify and implement service improvements in operational delivery processes
- Analyze and Diagnose incidents and events related to the HCM application in the Production Environment
- Conduct cause analysis for incidents and events affecting HCM Application Modules documentation
- Document results of analysis in Event / Incident Management database
- Help drive MSP performance improvements
- Assist in validating MSP contract performance
