The Department of Technology is looking for an individual that can provide Desktop Support functions at the Department of Public Utilities to work approximately 40/hr per week in 2016. There may be travel required within the City of Columbus.
Vendor will be responsible for Running BCI Check
Resumes Will be Pushed on Tuesday March 29th at 3:00 PM
Interview Process: Onsite face to face interview
Examples of Work:
(Any one position may not include all of the duties listed, nor do the examples cover all of the duites that may be performed.)
Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user’s problem;
Documents steps taken to diagnose and resolve customer problems and closes trouble tickets; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair;
Installs and configures new computers and software, including peripheral hardware;
Installs, upgrades, and maintains a variety of software applications and computer hardware, including peripherals;
Diagnoses, troubleshoots, and repairs software and hardware problems;
Closes trouble tickets upon completion of services or resolution of problem;
Performs backup activities and restoration of files on internal servers;
Participates in testing and implementation of new systems and procedures;
Refers complex problems to senior support personnel or determines an appropriate resolution path, as needed, and communicates with senior support staff to resolve system problems;
Requisitions supplies and materials as required;
May provide support for the technology service desk on an as needed basis.
Minimum Qualifications:
Possession of an associate’s degree with significant coursework (16 semester or 24 quarter hours) in computer science, computer information systems, computer programming, systems analysis, or closely related field and two (2) years of experience providing technical hardware/software support for desktop systems and applications. Substitution(s): Possession of a bachelor’s degree in information systems or closely related technical field may be substituted for the required education and experience. Two (2) additional years of experience providing hardware/software support for desktop systems and applications may be substituted for the associate’s degree.
Possession of a valid motor vehicle operator’s license.
Knowledge, Skills, and Abilities:
Considerable knowledge of the basic principles and methods of personal computer configuration and operation; considerable knowledge of operating systems; considerable knowledge of the functions and operation of computer peripherals and accessories; knowledge of the principles and methods of computer networking and the associated hardware; knowledge of Microsoft Office products and other contemporary software applications; knowledge of computer languages and programming; knowledge of modern office procedures, methods and computer equipment; skill in the use of hand tools and electronic test equipment; ability to troubleshoot hardware and software problems; ability to analyze problems and propose logical solutions; ability to read schematic diagrams and technical manuals; ability to maintain and prepare records; ability to communicate technical terms at a level appropriate to the audience; ability to communicate in writing; ability to follow instructions and procedures; ability to develop priorities and work sequences.
